Who would have thought after living in a house for eighteen
years and having a great lawn care company go out of business that I’d have a
hard time finding another. Other years they’ve flooded my mailbox with fliers
and I started looking for them by mid-February. None showed up. Finally, I did an
internet search of lawn care services in the area, called all seven listed but
none were taking new customers. One big company that’s been around forever would
take me if I was willing to pay a surcharge the first year bringing the weekly
cuts up from an estimated $40 a week to $65. “But then the following year you’d
be in our system and the price would drop back down. That’s just for the cuts,”
she went on, “the weed and feed treatments are extra.”
I don’t need the weed and feed, I told her, “l’ve already
contracted for that.” You would have thought I said I contracted a hit-man to
kill the postman. “You can’t do that!” she said with great indignation. ”They
need to be tied to your cuts.” She was such a snippy know it-all that I had a
hard time not hanging up on her but I hadn’t decided, yet, if I’d have to let
her extort a surcharge out of me. I was running out of options so I politely told her I’ve
been contracting feed and weed separately for eighteen years and it’s always
worked out fine. I didn’t tell her my weed and feed company uses all organic-based,
earth friendly products, the only company in the area that does and if I’m
going to pay extra for a service, I’d pick them every time. Weed, feed and bug
control is their only business---not a cheap service either---and they run
fifty trucks. Obviously, I’m not the only one who commits the Cardinal Sin of
not tying weed and feed treatments in with their mowing. How gullible does she
think people are?
It must have been a slow day at the office because ‘chatty’ seemed
to be her default mode. She asked who I’d been using for lawn care. I told her
and before she could badmouth him, I added that he is also my nephew and he went
out of business. She said the reason everyone is full already is because six
companies in town did the same thing. “We know everyone,” she says, and “no one
is taking new clients.” Clients? Lawyers
have ‘clients’ people who cut grass have ‘customers.’ Then she goes on to
say that the remaining companies all got together in February “to kind of set
the prices”---OOPS! It was almost fun listening to her backpedal on price
fixing. She rushed to explain how low bid people always go out of business
after bleeding their customers away and I said, “Ya, I know all about low
bids. We were in the commercial snowplowing business for decades.” And while
she was sucking on that tidbit of information I took the opportunity to ask
again, “Are you sure you don’t know anyone who is still writing contracts?” She
gave me a phone number.
I was almost afraid to take a recommendation from Ms. Know-it-All
who talks-too-much but I called and within two hours a laid-back guy came over,
walked the yard, gave me a price and as we talked I felt comfortable enough to
write him a check for half the season. It seems he plows snow in the winter for
Chatty Know-it-All's company and they tried to subcontract him to mow this summer. He turned them down but told them: “If you want to throw me a bone, I can handle
a couple more lawns.” So now the surcharge makes sense. If this big company can
subcontract guys like him who have their own small companies, they could
collect the extra money to do the billing, then poach the customer away from
the subcontractor the following year with no one being the wiser as to who
really did the actual work.
My sister-in-law who passed away a couple of years ago used
to say she was ready to go to a nursing home because it was too hard to keep her
yard up. And at the time I didn’t understand why anyone would say that. “What’s
the big deal?” I’d ask. “All we do is make a few phone calls and write a few
checks.” If I could, I’d go back and tell her I’m sorry I didn’t understand why
her lawn care was wearing her down. I was stressed out this year thinking I’d
be living in a hay field with township violation notices decorating my front
door like mini flags waving along a parade route. Heck, I'll be stressed out until the new guy shows up to do the first cut of the season. He is doing my cuts
for a bargain rate of $30 a week so when I'm finished worrying about him taking my check and disappearing off the earth, I'll start worrying about him being so cheap
he’ll let me down before fall. He looks like a guy who loves his sweets so I
might have to start baking on Thursdays to keep him happy and make him feel
guilty if he even thinks about stranding an elderly woman before the season is over. ©


